About the Role
<h1><strong>Make Everything Just Work</strong></h1><p style="min-height:1.5em">Most jobs ask you to keep the lights on. This one asks you to build the machine that keeps an entire company and its customers running.</p><p style="min-height:1.5em">At Reonic, we’re building the AI operating system for renewable installers, with competitive pay, growth opportunities and a strong culture based on ambition, impact and ownership. And we’re doing it fast.</p><p style="min-height:1.5em">As a Forward Deployed Engineer, you’re where our product meets the real world. You work hands-on with renewable energy installers and their technical teams, help them build on our API, and solve the problems that stand between them and a setup that just works. Around 80% of your time is spent with customers. The other 20% goes to making Reonic itself run the way an AI-first company should.</p><p style="min-height:1.5em"><strong>What you'll do</strong></p><p style="min-height:1.5em"><strong>With our customers (~80%)</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Enable our API users:</strong> Work with customers’ technical teams as they build on our API and webhooks. Review their approach, answer the tricky questions and get them unblocked fast.</p></li><li><p style="min-height:1.5em"><strong>Solve problems end to end:</strong> When something breaks, you find out why. Reproduce the issue, work with engineering on the fix and keep the customer in the loop until it’s solved.</p></li><li><p style="min-height:1.5em"><strong>Connect Reonic to their world:</strong> Make Reonic work seamlessly with the tools our customers rely on every day, from Microsoft and Google to their CRM, accounting and automation platforms.</p></li><li><p style="min-height:1.5em"><strong>Make customers self-sufficient:</strong> Write guides, examples and snippets that help customers help themselves.</p></li></ul><p style="min-height:1.5em"><strong>Inside Reonic (~20%)</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Run our AI tools:</strong> Own our Claude and ChatGPT workspaces, from access and connectors to costs.</p></li><li><p style="min-height:1.5em"><strong>Make AI part of everyone’s job:</strong> Help colleagues build integrations, connectors and automations that save them real time.</p></li><li><p style="min-height:1.5em"><strong>Own our IT setup:</strong> Keep our tools, devices and security running smoothly, so everyone at Reonic can do their best work from day one.</p></li></ul><p style="min-height:1.5em"><strong>What makes you a great fit</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Technical understanding:</strong> You’re comfortable with APIs, webhooks and authentication flows such as OAuth, and you aren’t afraid to dig into the details.</p></li><li><p style="min-height:1.5em"><strong>AI and automation enthusiasm:</strong> You use tools like Claude, ChatGPT, Zapier or n8n every day and enjoy finding new ways to automate work.</p></li><li><p style="min-height:1.5em"><strong>Customer orientation:</strong> You’d rather solve a problem together on a call than send another ticket reply, and you can explain technical topics in a way non-technical people understand.</p></li><li><p style="min-height:1.5em"><strong>Microsoft 365 expertise:</strong> You have hands-on experience administering Microsoft 365 and Entra ID, and you’re the person others turn to when something in the Microsoft world doesn’t work.</p></li><li><p style="min-height:1.5em"><strong>Strong communication:</strong> Fluent German and C2 English proficiency are required.</p></li><li><p style="min-height:1.5em"><strong>Nice to have:</strong> TypeScript knowledge, experience with Apple Mobile Device Management, and experience with any of the systems we integrate with, such as HubSpot, Salesforce, Pipedrive, Google Workspace, lexoffice or sevdesk.</p></li></ul><p style="min-height:1.5em"><strong>You’ll thrive here if you…</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Can’t stand a broken process, and fix it before anyone else notices</p></li><li><p style="min-height:1.5em">See a messy setup as a challenge, not a reason to complain</p></li><li><p style="min-height:1.5em">Automate anything you’ve done twice</p></li><li><p style="min-height:1.5em">Would rather get sh*t done than talk about getting it done</p></li><li><p style="min-height:1.5em">Are the one friends and colleagues call when their tech doesn’t work</p></li></ul><p style="min-height:1.5em">If you want a quiet IT job with a ticket queue, this isn’t it.<br />If you want to be the reason things run smoothly at a fast-growing company, you’ll love it.</p><p style="min-height:1.5em"><strong>Why join now</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Real impact:</strong> Help build software that enables businesses to accelerate the transition to renewable energy.</p></li><li><p style