Artificial Intelligence Engineer

Hi, Folks, Hope you’re doing well, Job Title: Conversational AI Developer – 92248 Location: Adelphi, Maryland - Hybrid (this means we expect the resource onsite at UMGC’s headquarters 1-2 days a week )Duration: 12+ Months We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologie s. Responsibiliti • es:Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technolog • iesCollaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stor • iesIntegrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordin • glyLeverage Generative AI services to enhance chatbot responses with creativity and personalizat • ionDevelop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experie • nceConduct thorough testing and debugging to ensure high performance and accuracy of conversational AI soluti • onsMonitor and analyze user interactions and chatbot performance to identify areas for improvement and optimizat • ionStay updated on the latest advancements in Conversational AI technologies and best practi ces Preferred Qualificati • ons:3+ years of experience in software development, preferably with a focus on conversational AI or chat • botsDeep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customiza • tionStrong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot l • ogicHands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external sys • temsProven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case crea • tionExperience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry • logsExperience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content genera • tionMiddleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exch • angeData-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvem • entsSDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/P • rod)Excellent communication, collaboration, and problem-solving sk • illsAbility to work independently and manage multiple projects simultaneo • uslyPassion for innovation and a strong desire to push the boundaries of Conversational AI techno logy Preferred Experi • ence:UMGC or USM prior experience prefe rred. Ben • efits:Be a part of a cutting-edge team at the forefront of Conversational AI development in Higher Edu • cationWork on challenging and rewarding projects that make a real • impactOpportunity to learn and grow your skills in a dynamic and fast-paced envir onment Sohail Hussain,Senior Re cruiter,KASTECH Software Solutions P vt. Ltd.Contact Number : +1 83 22258022sohailh@kastec hssg.com